Terms & Conditions

1. Company Information

This is a webshop operated by:

Company name: Skultuna Messingsbruk AB

Registration number: 556029-3085

Address: Bruksgatan 8, 726 31 Skultuna, Sweden

E-mail: info@skultuna.com

Phone: +21 783 03

VAT number: SE556029308501

2. Prices

All prices are stated in the currency of the country to which the order is shipped. All prices within the EU, as well as Norwegian and British prices, include VAT. All prices outside the EU are exclusive of VAT.

3. Payments

We accept the following payment methods:

    • Card payment (Visa, MasterCard, Amex)
    • Klarna Direct Payment (Sweden, Austria, Germany & Netherlands only)
    • Klarna Invoice (Sweden, Finland, Denmark, Norway, Austria, Germany, Netherlands & UK only)
    • Klarna Installments (Sweden, Finland, Denmark, Norway & Germany only)
    • Swish (Sweden only)
    • PayPal
    • MobilePay (Denmark & Finland only)
    • Bancontact (Belgium only)
    • iDEAL (Netherlands only)

Payment is made at the time of order unless otherwise stated.

4. Delivery

We deliver within Sweden and internationally.

Below are the standard delivery times per region:

    • Sweden: 1–3 business days
    • EU: 2–5 business days
    • Outside EU: 2–7 business days

Delivery is made via our partners: PostNord, Instabox, BudBee, UPS and DHL. In case of delays, we will contact you as soon as possible.

5. Right of Withdrawal & Return Policy

You have the right to cancel your purchase within 30 days of receiving your package. To exercise the right of withdrawal, register a return via the Return Portal.

Conditions for return:

    • The item must be unused and in its original condition.
    • Refunds are issued within 14 business days of receiving the item.
    • For returns using Skultuna's prepaid return label, Skultuna is responsible for lost packages, delays and other transport-related issues during shipping.
    • For returns using your own shipping label, the package must be sent as a business parcel. Skultuna is not responsible for lost packages, delays or other transport-related issues during shipping.

No right of withdrawal applies to:

    • Products with personal engraving.
    • Visibly used products.
6. Complaints

We follow the Consumer Purchase Act and the recommendations of the Swedish National Board for Consumer Disputes (ARN).

We adhere to:

    • You have the right to file a complaint within 3 years of the purchase date.
    • You must complain within a reasonable time of discovering the defect. 2 months is always considered reasonable.
    • If the defect appears within 12 months of purchase, Skultuna must prove the defect is not an original manufacturing or material fault.
    • If the defect appears after 12 months, you as the buyer must prove the defect is due to an original fault, and not normal wear or careless use.
7. Warranty

Skultuna offers a 12-month warranty on all products. The warranty means we will remedy defects caused by manufacturing or material faults at no cost. It does not cover wear and tear and assumes the product has been used with normal care.

Note that Skultuna's products are largely handmade. Small variations between products are to be expected and are not grounds for complaint.

8. Personal Data & Privacy Policy

We process your personal data in accordance with GDPR. Read more in our Privacy Policy.

Your data is used to:

    • Handle your orders and returns.
    • Notify you via SMS and/or e-mail about delivery status.
    • Communicate with you about delivery issues and answer questions.
    • Prevent misuse or inappropriate use of our services.
    • Comply with the Accounting Act.
    • Fulfil agreements with carriers (PostNord, Schenker, Instabox, BudBee, UPS, DHL).
    • Deliver a personalized experience of our services.
    • Adapt skultuna.com to your behaviour and preferences.

    We may share your personal data with data processors where necessary to offer our services. Read more in our Privacy Policy.

9. Cookies

Skultuna uses cookies to improve your customer experience and provide relevant information and offers. By using our website, you consent to the use of cookies. Read more in our Privacy Policy.

10. Dispute Resolution

In case of a dispute, we recommend contacting the Swedish National Board for Consumer Disputes (ARN).

You may also use the EU's online dispute resolution platform.

11. Changes to the Terms

We reserve the right to change these terms at any time. Changes will be published on this page with a new update date.

Updated: 2025-07-18